FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@lesswire.co.

Will this work in my car?

If you have a factory-installed CarPlay unit and you see your make and year below, then yes! Please check the list of Supported Cars to find your model.

My device does not work, the LED is not turning on

Make sure you turn on the power of the car. Also, the LessWire adapter must be connected with USB-C end, not USB-A. If your car has USB-C port, you will need to use another cable that has USB-C on both ends

Do I have to sync the adapter every time I use it?

Nope! After you set it up, your phone will pair with it as soon as you start the car, every time.

Does it use WiFi or Bluetooth? I don't have WiFi in my car?

Our adapter has WiFi and Bluetooth hardware. It connects with Bluetooth and sends the WiFi credentials to the phone, then disconnects from the Bluetooth network. It works solely on WiFi from that point on

Will it work with my iPhone?

Yes, it works every iPhone from the 6 (running iOS 10) all the way up to the 13 Pro Max.

If I have two phones, which will it choose?

You can use either phone, but if you have both in the car, it will connect to the last paired phone.

Does it come with instructions?

As a plug-and-play solution, the LessWire is very easy to install.

  1. Turn on the Bluetooth and WiFi networks on your phone.
  2. Make sure your phone is not connected to any other WiFi or Bluetooth networks and remove the hands-free connection from your phone and car system settings.
  3. Plug the adapter into the CarPlay USB port.
  4. Wait for the interface to appear on the screen.
  5. Click the search button.
  6. Select the phone you want to pair the adapter with (or connect via the Bluetooth displayed on the screen).
  7. Select "Pair" on your phone when the notification appears.
  8. Update your firmware (see firmware update instructions).

How do I update it?

  1. Connect your phone to the adapter and wait until CarPlay appears on the screen.
  2. Enter 192.168.50.2 in your browser and click “Go.”
  3. If you see an update available, click it.
  4. Wait until the update bar reaches 100%.
  5. When CarPlay reappears on the screen, you’re done!

How long does it take for the LessWire unit connect?

It depends on your phone and car, but it usually takes 7-14 seconds.

Where do you ship from?

We ship from our partnered warehouses & factories located in China.

How long will it take for my items to arrive?

It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location, season and shipping location.

How long will it take to dispatch the order?

It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.

Do you ship Worldwide?

Triple yes! We want the whole world to enjoy our products!

Where is your company located?

Our company's headquarters are located in the LT, while our warehouses and vendors are scattered across China, USA and Europe.

Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@lesswire.co

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
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